FAQs
How can I contact Personifico?
You can email us at support@personifico.com, where our customer service team will be happy to help you with whatever you need!
Can I change or cancel my order?
As we try to process orders as quickly as possible, any changes or cancellations must be reported within 3 hours of placing the order. Any requests after this time will be rejected.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped from our warehouses. Please allow additional processing time during the holiday season and sale season. We process orders from Monday to Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we do not ship orders on weekends.
How long will it take for me to receive my order?
Due to high demand, orders may arrive within 2-5 weeks.
What if I don’t receive my order?
If you do not receive your order within 40 days of shipment, you are entitled to a full refund.
How can I return an item?
Please contact us at support@personifico.com
What if I received a defective/incorrect/damaged item(s)?
Contact us if you received incorrect, missing, and/or defective products. Please include your order number, photos of the item(s) and any other references related to receiving the package. We will try to solve your problem as quickly as possible.
When will I receive my refund?
All refunds will be returned to the original form of payment. If you paid by credit or debit card, refunds will be sent to the issuing bank within 7-10 business days of receiving the returned item or cancellation request. Please contact your bank or credit card company for information about when the refund will be posted to your account. If you have not received the refund yet, follow these instructions: Contact your bank/credit card company. The refund may be posted to your account after a certain period of time.